At Verbosec, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase for any reason, we offer a straightforward return and refund policy to make the process as easy as possible for you. Please read the following guidelines to understand our policy:
Eligibility:
- To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.
- Returns are accepted within 7 days from the date of delivery.
Initiating a Return:
- To initiate a return, please contact our customer service team within the specified return period.
- Provide your order details and reason for the return request.
- Our team will guide you through the return process and provide you with a return authorization if eligible.
Return Shipping:
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- We recommend using a trackable shipping service to ensure that your return is received by us safely.
Refund Process:
- Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
Refund Eligibility:
- Refunds are issued for the original purchase price of the item(s) returned, excluding any shipping charges.
- Refunds may not be applicable to certain items such as gift cards, downloadable software, or perishable goods.
Cancellation Refunds:
- Orders can be canceled within 2 days of placing the order, provided the item has not yet been shipped.
- Once an item has been shipped, the return policy mentioned above will apply for eligible returns and refunds.
If you have any questions about our return and refund policy or need assistance with a return, please contact our customer service team (https://verbosec.com/contact-us/). We are here to help and ensure that you have a positive shopping experience with Verbosec.
Please note that this return and refund policy forms part of the General Terms and Conditions of Verbosec. We reserve the right to modify or update our policy at any time to better serve our customers.